This statement applies to content published on Ask Royal Holloway Knowledge Base. It does not apply to content on any other Royal Holloway website or service.

This website is run by Royal Holloway, University of London. It is designed to be used by as many people as possible. You should be able to:

• zoom in up to 300% without problems
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

How accessible this website is

We are committed to making this website accessible for all users. Parts of this website are not fully accessible. For example:

• some buttons, text and hyperlinks may not meet colour contrast requirements
• some links may only be identifiable by colour
• search bar placeholder text may be unreadable at zoom levels above 150%
• some buttons may not receive focus when navigating with a keyboard
• some heading elements may not be in sequentially descending order, this may make it harder for screen readers to understand
• some images that contain links may not have labels for screen readers,
• some pages may not be accessible when using just a keyboard

Feedback and contact information

Contact us if you need content in a different format

In your message, include:

• the web address (URL) of the content
• your email address and name
• the format you need - for example, plain text, braille, BSL, large print or audio CD

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, contact us.

Enforcement procedure

If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

Royal Holloway, University of London is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

1. Some pages have poor colour contrast. This fails WCAG 2.1 success criterion 1.4.1 (Use of Colour).
2. Some pages may not be fully accessible when only using a keyboard. This fails WCAG 2.1 success criterion 2.1.1.a (Keyboard Inaccessible).
3. Some text may be inappropriately marked as a heading. This fails WCAG 2.1 success criterion 1.3.1.e (Semantic Heading Misused).
4. Some elements that receive focus may not have content. This fails WCAG 2.1 success criterion 2.4.3.a (Focus on Hidden Item).
5. Some links within images may not have discernible text. This fails WCAG 2.1 section 508 (Link Name).

PDFs and non-HTML documents

Some knowledge articles contain links to documents. These documents may not be fully accessible in a number of ways including missing text alternatives and missing document structure.

How we tested this website

We use the Web Content Accessibility Guidelines V2.1 level A and level AA to test how accessible Ask.RoyalHolloway.ac.uk is.

We used the Google Lighthouse tool to perform automatic checks of our website.

What we’re doing to improve accessibility

We will be undertaking further accessibility testing to ensure our website is accessible to as many people as possible. We are urgently fixing content which fails to meet the Web Content Accessibility Guidelines version 2.1 AA standard.

Preparation of this accessibility statement

This statement was prepared on 9 February 2024.

Last updated 29 February 2024