This accessibility statement applies to the website located at https://moodle.royalholloway.ac.uk.
This website is used by Royal Holloway, University of London. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (for example the most recent versions of JAWS, NVDA)
In order to make our website easier to read and navigate, you can change display settings such as:
- text size
- colour and contrast
- screen magnification
Please see the following links for more information on how to change the accessibility settings in your browser:
- Chrome accessibility settings
- Edge accessibility settings
- Firefox accessibility settings
- Apple device Accessibility Support
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We are committed to producing an accessible site for all users. However, we are aware that there are some outstanding accessibility problems in certain case, and for particular activity types. Where possible, we are working with the creators of those activity types to resolve the issue.
We know some parts of this website are not fully accessible, we are working on these parts of the site and are committed to producing an accessible site for all users. Those parts with accessibility problems are as follows:
- When using a screen reader it may be difficult to identify exactly where some hyperlinks go just by using the link text.
- Some images do not have alternative text, these are not necessary to the operation of the website but may lead to confusion if viewed with a screen reader.
- The nested navigation elements may not be easy for people using a screen reader to understand.
- When using a screen reader it may be difficult to identify different elements on the page.
- Some videos may not have audio captions, text transcript or audio descriptions.
- Not all of the content is available when just a keyboard is used.
- Some tooltips disappear when the cursor moves, some tooltips are not always available for all icons.
- Not all of the PDFs and other documents currently meet the accessibility standards (see what we are doing to improve accessibility).
- When using a keyboard to navigate through some of the form input fields, they do not show when they are in focus.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact the team via email.
We’ll consider your request and get back to you as soon as we can.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact the team via email.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
Information about accessibility whist visiting us in person is displayed on our physical accessibility guide website.
If you need to contact us by phone you can do so on the following number: +44 (0) 1784 434455.
Technical information about this website’s accessibility
Royal Holloway University of London is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances and exemptions listed below.
Non-compliance with the accessibility regulations
The following items are currently not compliant with WCAG 2.1 AA criteria:
- Links must have a discernible name:
- Structure and naming of user interface components:
- Video accessibility:
- Keyboard access:
- It is not possible to use a keyboard to access all the content (WCAG: 2.1).
- Content on hover or focus:
- Document accessibility:
- Not all documents have an accessible alternative (WCAG: 1.1.1).
- Focus visible:
- It’s not always possible for a person to know which element among multiple elements has the keyboard focus (WCAG: 2.4.7).
Third party accessibility statements
Our Moodle service is reliant on the open source Moodle application, as well as various third party applications; many of these have their own accessibility statements and include the following:
Moodle
Moodle fulfills WCAG 2.1 Level AA criteria, and has an accessibility statement.
Panopto
Panopto have prepared an accessibility conformance report, which details conformance of their web and mobile applications with the WCAG 2.1 Success Criteria. Panopto also offers accessibility features for their web interface.
Turnitin
Turnitin aim to conform to WCAG 2.1 Level AA criteria. You can find out more information about Turnitin and accessibility.
Evasys
Evasys fulfills WCAG 2.1 Level AA criteria, and has an accessibility statement. You can also find more information about Evasys and accessibility.
Harvard Business Publishing Education
Harvard Business Publishing Education have provided the following accessibility statement:
Harvard Business Publishing Education uses the Worldwide Web Consortium’s Web Content Accessibility Guidelines version 2.1, Level AA Conformance (WCAG 2.1 Level AA) as the standard. We are committed to comply with these standards and working to improve our conformance to these standards. If a product in use at RHUL is found to be inaccessible for certain learners, the university should notify HBP’s Customer Success team via email. HBP will evaluate each request and advise on what we are able to remediate internally. For products owned by external copyright holders, HBP will request accessible updates to be made by the copyright holder. If accommodations cannot be made, HBP will make a reasonable effort to recommend a comparable alternative from the catalog.
Talis Aspire and Talis Elevate
The policy of Talis is to meet and, where possible, exceed WCAG 2.1 Level AA criteria (see the Talis accessibility statement).
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
What we’re doing to improve accessibility
We have a series of training materials and automated tools in place that we are using to educate our content editors in how to produce accessible content.
We are in the process of converting our documents used in Moodle to alternative versions providing more accessibility options including MP3 and e-Braille versions.
Preparation of this accessibility statement
This statement was prepared on 13/09/2020. It was last reviewed on 18/09/2024.
This website was last tested in June 2023. The test was carried out by our internal teams using the Lighthouse accessibility testing tool and manual testing across a subset of pages that represent the different template layouts used throughout the website.
